Frequently Asked Questions
What Is a Tracking Number & Where Can I Find It?
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A tracking number is a unique shipment ID assigned to your package.
You can find it on your shipping confirmation email, invoice, or receipt.
When will my tracking information appear?
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Tracking information usually appears after your shipment has been collected and scanned into our logistics network.
Why is my tracking number/ID not working?
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Please confirm that your tracking number was entered correctly.
If the problem continues, contact our support team for assistance.
If I do not have my tracking number, is it still possible to track my shipment?
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Yes. Contact our customer support team with your shipment details and we will help locate your delivery information.
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